Preferred Dealer Program

Do you have a shop that works on Harley-Davidson® motorcycles
and you need genuine parts?
We are your partner.

We can save you time and money in one simple step

We only sell parts in our territories (DAT) and open points. We only sell parts in non-stocking quantities. Please call us to find out if you qualify.

Click Here To Place Your First Order
Call us at 236-304-7004 to get started

Why Choose Barnes Harley-Davidson®?

Personalized
Discounts
Ordering
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Quantities
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When you are ready to place your order, call 236-304-7004 to be put in touch with our Preferred Dealer Program sales team, or email your order request to wholesaleparts@barneshd.com. We have a single point of contact for you, so you don't have to talk to 5 different people to get your order placed. By using the above contact methods, you are assured the best and most timely service.
As a part of our dealer agreement with Harley-Davidson Canada, we are not allowed to sell anyone or any shop "stocking quantities". Please respect that we are limited in the amounts of parts we can sell you to the "current jobs" you are working on. For example, we cannot sell you three cases of oil so that you can display it at your shops counter. We can sell you three cases of oil because you are servicing three bikes at the same time, etc.
Order
Pickup
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Shipping
Added
Perks
We value your time, and in each Barnes Harley-Davidson® location we have designated a Preferred Dealer Program pickup location where you can come and inspect that your order is complete and take it away without having to stand in a line-up. We will have your order ready to pick up in your Barnes Harley-Davidson® location of choice. When you place your order please let us know which location you will be picking up from.
If you would like your order shipped to you, we can arrange this. Please let us know when you place your order. Shipping rates apply and will be added to your invoice.
We value your business and understand you need every edge to make your business succeed. From time to time we will invite you to our rooftops and give you special VIP access to our over stock, our take off parts, collections, and we may even do a "shop appreciation day" or two every year where we invite you in for some food and drinks and some early previews of new products from Harley-Davidson® and other suppliers. Watch your email inbox for these exclusives just for our Preferred Dealer Program parts customers.
Click Here To Place Your First Order
Frequently Asked Questions

  1. What is the return policy and procedure?

    • We try our best to deliver the correct part and to keep it in excellent condition. If mistakes happen, however, you can inform us, and we'll do everything we can to help you.
    • If the part you receive is damaged or is incorrect, you can return the product within 10 days after receiving it. Be sure, however, to inform us immediately about the program: damage should be reported within 24 hours upon order receipt, while wrong items should be reported within 2-3 business days upon receipt of your order.
    • If you simply don't want the product and wish to return it, there will be a 25% restocking fee, along with all shipping charges. Note: Any return made after 30 days is subject to an up to 50% restocking fee.
    • The returned product must not be damaged (unless it was received damaged) and must be complete. If the product was installed, please see section 6 and 7.

  2. When should I expect credit for my return?

    • The time frame may vary depending on the inspection that will have to take place to ensure that the part is in the condition stated when you requested a return. Additionally, the length of time may be affected by the time it takes for the return to be approved by the manufacturer, and the number of days it takes for the bank to process your credit.
    • All in all, the processing period takes about 30 calendar days, and you can expect a refund within that number of days after you have sent your return request to us. After confirmation of delivery of the returned part to the warehouse, and after approval by the manufacturer, it will take about 2-7 days for us to credit the amount back to your account. A "Refund Processed" email will then be sent to you.
    • Remember that there is an up to 25% restocking fee on parts returned that are not due to error on our part (to cover processing and shipping charges). This will also depend on the condition the part is returned.

  3. Return Procedures:

    • You will have to get a Return Merchandise Authorization number for the processing of your return. You can call us at 236-304-7004 and instructions will be given.
    • Once we receive the part back, we'll process and issue your refund if approved.
    • Is there a surcharge on certain returned items? Some items may carry a surcharge depending on the manufacturer.

  4. What type of warranty policy is there?

    • Barnes Harley-Davidson® offers a limited 90-day warranty on all parts, taking effect from the time the part is received by the customer. The warranty covers only replacement parts (all parts are warranted on an exchange basis), and the absence of a replacement will merit a full refund to the customer. The sales invoice is needed for the approval of replacement or refund request.

  5. The warranty will not cover the following:

    • Any amount that exceeds that of the original sale (labor, car rental, anguish, etc.)
    • Part damage or failure due to abuse, misuse, improper repair or maintenance, improper installation, alteration, or modification.
    • Freight charges, cost of parts removal, normal wear and tear, and consequential or subsequent damage.
    • Lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. The customer must coordinate with the shipping company instead.
    • Items installed on motorcycle will only be exchanged and not accepted for return.

  6. What types of items are non-returnable?

    • Electrical parts can only be returned provided they have not been unsealed or plugged in. Items that have been installed (unless defective), painted, or modified can't be returned.
    • Parts that you have had in your possession for more than 10 days.
Call us at 236-304-7004 to get started